Many businesses attempt to save money by establishing call centers overseas due to cheaper labor and expenses. Implementing this strategy can quickly backfire, especially in service-oriented industries.
Many businesses attempt to save money by establishing call centers overseas due to cheaper labor and expenses. Implementing this strategy can quickly backfire, especially in service-oriented industries.
With a single improper email message, a company can be crippled. In a few moments, an employee can send an inappropriate email that is then blasted to the entire company.
Cyber attacks may steal confidential client information, release embarrassing information, funnel funds out of a business or corrupt business data. As the frequency of these attacks increases, the failure to put a thorough plan in place puts businesses in a precarious position.
The influx of technological advances has allowed the work of claims agents to be far more efficient, affordable and convenient. Utilizing these technological innovations equips agents with the ability to perform their tasks at a fraction of the time.
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