We manage all facets of constituent outreach administration, and have experience working with the Department of Justice (DOJ), the FTC, the Securities and Exchange Commission (SEC), the Consumer Financial Protection Bureau (CFPB), and State AGs throughout the country.
Customized, targeted advertisements that use plain-language to elicit eligible claimants to file a claim are critical elements of our innovative public facing campaigns. Earned and unearned media, internet advertising, social media and print are packaged in creative ways to educate claimants about their rights. Online campaigns are carefully crafted not to compromise claimant’s integrity or track their behavior online.
Claims Administration often requires the construction of secure, matter-specific websites, including with creative and functional elements that facilitate claimant communications. Websites can include static features like notice information, instructions, and frequently asked questions and answers (FAQs) (with optional search functionality), as well as interactive features like e-mail access to the administrator, online submission capabilities, address update functions, and registration for future mailings.
Claims Administration Processing and Distributions
Each unique engagement begins with customizing a proprietary database software to accommodate data fields. This data is then used to create the files necessary for, among other things, to validate eligible claimants, direct mail letters and to print checks. State-of-the art online claim submission is available to make it easy for claimants to submit claims, upload supporting documents and access additional case information.
Call Center Services
All call center work is done from a 200 seat capacity center in the United States. Toll-free numbers are established for each matter - which will have nearly unlimited capacity through automated interactive voice response (“IVR”) platforms - as well as staff operators who speak multiple languages.
In addition to supplying technology, technical expertise and support is provided that allows clients to meet their varying discovery obligations, including delivering expert testimony. Hosting services provide secure access to the entire universe of client data from any geographical location with internet access. Proven technology is used to quickly eliminate large blocks of non-responsive data, drastically reducing e-Discovery costs and burdens. Forensics analysis is offered as needed.
Regulatory Compliance and Governance
Assurance procedures are commensurate with federal guidance on risk and magnitude of harm resulting from the loss, misuse, or unauthorized access to or modification of information. This includes assuring that systems and applications in use operate effectively and provide appropriate confidentiality, integrity, and availability through the use of managerial, operational, and technical security controls.
In order to ensure that client data is secured with the industry's highest standards, we have partnered with a Tier III Hardened Data Center that maintains an array of the industry's most stringent certifications, including SSAE 16 Type II, SOC 2 Type II, ISO/IEC 27001:2013, HIPAA, and PCI compliance. Regular system back-ups, network monitoring, and intrusion-detection systems guarantee that all consumer data remains secure and confidential.